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Sales Assistant

November 23, 2020 by elkhorn

Sales Assistant Job Description: This person would be the support to the sales team in several capacities such as:

  • Internal contact person for Current and Prospective Large Accounts
  • Order entry for ECom and outside sales team
  • Sales marketing coordinator for:
    • New dealer binders
    • Marketing kits for new dealers
    • Marketing materials to dealers
    • Weekly emails to dealers
  • Provide and distribute weekly inventory reports
  • Freight back up
  • Project coordinator for VP of Sales to include Consumer and Trade shows

Sales Assistant Job Requirements:

  • Proficient Microsoft Office Suite skills
  • Ability to multi-task and work autonomously
  • Prior experience in an administrative support position required, sales support beneficial.

This is a family friendly environment where teamwork and collaboration is valued, and casual dress is an option. Enjoy a benefit package that includes medical, dental, vision, and life insurance; short and long term disability; health and dependent care flexible spending accounts; paid holidays, vacation, sick, personal time AND charity volunteer time; 401K and monthly and annual bonuses.

 

General Labor

November 5, 2020 by elkhorn

Our client is looking for 1st, 2nd and 3rd shift baggers in their manufacturing environment.

They will run a pre-weigh station, bagging different chemicals through their entire shift.

Candidate must be able to lift up to 50 pounds consistently and able to work in a warm environment.

 

Customer Service

November 2, 2020 by elkhorn

Customer Service Job Description:

  • Professionally handle high volume (inbound/outbound) phone calls, chats, and emails
  • Accurately enter large volume of retail orders
  • Ability to work in a fast working environment and be able to multitask with prioritization
  • Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable regarding products and services
  • Assist customers over the phone/chat/email with issues/concerns
  • Complete and assist with sales credits, warranty issues, and order entering

Customer Service Requirements:

  • 3-5 years of customer service/call center experience
  • Strong decision making and analytical abilities
  • High level of proficiency with Microsoft Office Suite

 

e-Commerce Customer Service Representative

October 15, 2020 by elkhorn

e-Commerce Customer Service Representative Job Description:

  • Monitor and correct EDI order processing as necessary and escalate when needed
  • Monitor dealer digital listings for adherence with established guidelines and take corrective action when needed
  • Be Subject Matter Expert (SME) related to online partner item setup and maintenance including merging SKUs/ASINS, parent/child relationships, product images, product benefits, and pricing
  • Direct communications with B2B customers via phone and email on daily basis:
    • Facilitate the flow of accurate information with the customers and prospects
    • Order processing, updates, cancellations
    • Investigate and determine chargebacks or credit accuracy
    • Providing quality service and follow-up in all interactions
    • Outbound calls to dealers and vendors
  • Build long-term relationships with customers and vendors by understanding:
    • Issues, needs and concerns
    • Seek answers to questions within the materials and tools available
  • Coordinate with Customer Service to respond to all customer inquiries and update responses with vendor portals
  • Assist with monthly assessment of dealer sales, adherence to Arrow sales policies
  • Work with marketing to ensure digital assets are available to drive sales
  • Customer Service support and back-up as needed

e-Commerce Customer Service Representative Job Requirements:

  • High School Diploma, or GED, & 5 years’ experience with customer support, business analysis, order management, sales/sales support, OR an Associates’ degree & 3 years’ experience OR Bachelors’ Degree and 1 year experience.
  • Prefer experience with online marketplace and EDI systems and customers
  • Demonstrated knowledge of computer technology (Amazon Seller Central, Wayfair Extranet, HSN ECO, Microsoft Dynamics GP, EDI, MS SharePoint, and strong familiarity with Microsoft 365)
  • Experience with coordinating, merchandising, and assisting with video content creation
  • Ability to handle multiple and simultaneous projects from start to finish with little supervision

This is a family friendly environment where teamwork and collaboration is valued, and casual dress is an option. Enjoy a benefit package that includes medical, dental, vision, and life insurance; short and long term disability; health and dependent care flexible spending accounts; paid holidays, vacation, sick, personal time AND charity volunteer time; 401K and monthly and annual bonuses.

 

Junior Project Manager

September 28, 2020 by elkhorn

Junior Project Manager Job Description:

  • Conduct estimating, job writing, job planning and overall execution of basic jobs and projects
  • Direct customer contact when necessary or based on client relationship
  • Collaborate with Client Relations Executives and Senior Account Executives regarding client activity requests with industrial design, installation, creative and prototype departments
  • Support and facilitate any cross-department communication efforts and coordinate follow-up activities with resource departments
  • Inspection of Jobs/Quality Control
  • Ensure execution of job load and oversee job progress
  • Involved in final pack-outs to ensure strong job execution
  • Inventory management – evaluate reports & initiate new part number institution

Junior Project Manager Job Requirements:

  • Proficient with Microsoft Office Suite.  Possess ability to navigate LAN resources (directories, files, printers, etc.) Possess ability to accurately perform daily data entry operations.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to solve conceptual math problems efficiently.
  • The employee must regularly lift/or move up to 10 pounds and occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
  • Ability to organize and schedule workflow based on volume demands.  Requires strong time management and prioritizing skills.
  • High School diploma or GED Required

About the Company:

You have probably seen some of their graphics and décor products in a store or restaurant.  Their customers include brands, big-box and specialty retailers, quick-serve restaurants and convenience stores.  They care about the environment; the Sustainability Team works with their vendors and other companies to determine ways to streamline manufacturing processes to reduce waste, limit the use of non-recyclable materials, lower energy consumption, reduce pollution and improve the use of recyclable/reusable materials within the organization.

Work in a bright, clean, temperature-controlled environment for a company that provides medical, dental and vision insurance; short and long term disability, life insurance and 401K; paid vacation, PTO and holidays.

 

Administrative Assistant

September 3, 2020 by elkhorn

Administrative Assistant Job Description:

This is a highly visible role that impacts employees, customers, vendors and colleagues in person and by phone

  • Responsible for the attendance and time off process for the organization, which includes receiving and processing requests and call-ins, maintaining the metric/s that track attendance, and issuing employee disciplines to the appropriate supervisor.
  • Supporting the Human Resources department through interview scheduling and processing applicants who are on-site for interviews and hiring
  • Managing the physical space of the office; including equipment ordering and maintenance, supply/janitorial and related purchasing and distribution, and ensuring our physical space is clean and orderly.

Administrative Assistant Job Requirements:

  • Demonstration of excellent written and verbal communication skills in English
  • Bilingual – Preferred but not required.
  • Comfortable in a manufacturing environment
  • Ability to work 8 AM to 4:30 PM, Monday through Friday
  • High School Diploma required, and some college experience preferred
  • Clerical related experience preferred; Prior payroll experience is a plus.
  • Proficiency in the Microsoft suite of products, including Word, Excel, and Outlook
  • Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
  • Demonstrated ability to follow work instructions or processes
  • Great Benefits package includes health, dental, vision, life, AD&D, critical care & disability insurance. 401k with company match, Profit Sharing, tuition reimbursement, paid vacation & holidays, sick days, air conditioned plant, and casual dress everyday!

Assembly Supervisor

September 3, 2020 by elkhorn

Assembly Supervisor Job Description:

  • Develop staffing schedules based on customer needs and equipment and personnel availability; this includes being able to adjust in a dynamic environment to accommodate order fill, absences or equipment breakdowns
  • Work with a team to achieve production and quality targets
  • Coach team members to meet objectives and ensure compliance with work rules and safety policies.
  • Support new team members with training and evaluation.
  • Perform line audits to proactively identify and address safety, 5S and standard work compliance

Assembly Supervisor Job Requirements:

  • High School Diploma or equivalent.
  • Prior leadership & manufacturing experience is a plus.
  • Willingness and ability to work on an extended work week or weekends.
  • Must possess or be able to obtain certification to operate a fork lift.
  • Proficient computer skills with Microsoft Office and familiarity with associated production paperwork.
  • Ability work in a manufacturing environment for long periods of time, including walking, bending, sitting, standing and lifting 50 pounds (with assistance).

Great Benefits package includes health, dental, vision, life, AD&D, critical care & disability insurance. 401k with company match, Profit Sharing, tuition reimbursement, paid vacation & holidays, sick days, air conditioned plant, and casual dress everyday!

 

Wood Furniture Manufacturing – Upholstery

September 2, 2020 by elkhorn

Attaching a fabric cover to a furniture frame. The frame will be either a back, seat or arm which has already been covered with foam.

General Work Steps:

  • Upholsterer lifts frame from skid to work table.
  • Wraps thin layer of plastic around frame and uses vacuum to tighten the foamed frame.
  • Pulls a fabric cover over the frame that has been cut and sewn to fit the specific frame. Cover has been sewn closed on three sides, leaving an opening.
  • Staples the opening closed
  • Upholsterer lifts covered frame to a skid.

Candidates must be able to sand for 10 hours and lift, push, pull, bend during the shift.

Hours are 6 am – 4:30 pm Monday – Thursday

Carpenters/Labor

August 27, 2020 by elkhorn

Carpenter Job Description:

Candidate will work indoors assembling prefabricated wood wall components.

Carpenter Job Requirements:

  • Must have sufficient mechanical skills to use nail guns, saws, and other hand tools as required (safely and productively)
  • Must be able to stand for prolonged period of time as well as capable to performing physical work during the entire workday
  • Must be detail oriented and have the ability to stay focused
  • Must be capable of lifting over fifty pounds
  • Must be available to work 8-10 hour days, and Saturdays during busy seasons
  • Must be able to speak, read, and write in English

 

Quality Assurance Supervisor

August 3, 2020 by elkhorn

Quality Assurance Supervisor Job Description:

Develop procedures and supervise quality assurance activities and up to 7  personnel on three shifts to ensure department procedures are conducted in an effective and timely manner.

  • Establish, monitor, and maintain product / packaging specification sheets, labels, and samples. Develop and implement inspection techniques and schedules to maintain specifications.
  • Develop, implement, and maintain computer and other quality assurance record systems and procedures. Coordinate documentation and additions, corrections, or deletions to computer records of the product line.
  • Coordinate activities with Sales, Production, and Tooling to identify and resolve quality problems.
  • Make decisions on product placed on hold and/or rejected and administer system to ensure records and finished product inventory are accurate.
  • Conduct special tests and prepare samples for customer and/or product development activities to check if customer specifications can be met.
  • Investigate and process finished product returns to ensure inventory and customer billing records are accurate, and customer complaints are resolved.
  • Plan and coordinate training of new employees in the Quality Assurance department.
  • Responsible for abiding by employment laws and regulations, equal employment efforts and results in their area of authority.
  • Ensure compliance with all safety rules and programs established for the Company and Quality Assurance area.

Quality Assurance Supervisor Job Requirements:

  • Three years of experience as a Quality Assurance Inspector.
  • One year supervisory experience or equivalent.
  • Excellent basic math skills and ability to use test equipment.
  • Excellent computer, organization, verbal and written communication skills.
  • Ability to communicate with all levels of individuals both inside and outside the Company.
  • Demonstration of reliability, dependability, above average performance, working independently, and positive work attitude.

 

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  • 33 S. Wisconsin Street
    Elkhorn, Wisconsin 53121

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