CompleteStaff

Customer Service and Planning Specialist

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CSR/Planning Specialist Job Description:

  • Guide and process customer orders and inquiries in a timely, accurate and professional manner utilizing EDI, customer portals, email and Syteline ERP system.
  • Assist in customer forecast management and updates to ERP system.
  • Learn and understand the day-to-day operations of Customer Service, Planning and Operations teams through active hands-on involvement.
  • Provide direct knowledgeable responses to customer inquiries regarding products, pricing, lead time and order status via phone, email, or Teams.
  • Work with operations and logistics teams to ensure customer expectations are achieved or concerns resolved.
  • Track and report key performance indicators(KPI) of customer service levels through daily, weekly and monthly reporting.

CSR/Planning Specialist Job Requirements:

  • Associate or Bachelors’ degree with business emphasis.
  • 5+ years, work experience in a customer service or production planning role utilizing ERP system(s). Infor Syteline experience is a plus!

This position reports into the Master Scheduling and Planning Team Lead

Purchasing

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Purchasing Job Description:

  • Collaborate with the internal team to provide a high degree of customer service and supplier relationships for the best quality, delivery, price and service.  Recommend new supply sources of materials to improve the material cost to the business.
  • Timely place purchase orders with suppliers for procurement of material and supply requirements
  • Monitor status of open purchase orders to ensure on-time delivery of all materials including timely resolution, communication and mitigation of future potential problems
  • Expedite purchase orders based on demand requirements and changes
  • Proactively communicate all production shortages to production and customer service which impact the weekly master build schedule and customer deliveries
  • Coordinate the timely processing of outside services
  • Resolve issues regarding PO to invoice discrepancies, returns and qualify problems with suppliers.  Coordinate resolution between suppliers and accounting.
  • Maintain the accuracy of MSDS Source Library ensuring all purchased items having a Safety Data Sheet are listed
  • Work with inventory team on the quarterly physical inventory. May include audit results for accuracy and future process improvements to reduce cycle process
  • Purchase fabrics, foams, sheet stock, plastic, laminate, solid surface, raw lumber, tubing and packing material tooling, maintenance, office supplies.

Purchasing Job Requirements:

  • Prior purchasing experience in a manufacturing environment
  • Excellent Microsoft Office skills
  • Knowledge of SAP, inventory and accounting beneficial

 

Packer – Slitting Department

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Packer Job Description:

  • Packs product either in boxes or on skids to prepare for shipment.   Uses either roll manipulating equipment or manually performs work tasks.
  • Will use computer system to obtain customer specific packing requirements.
  • Arranges for product transport to shipping department

Entry level position.   Candidates must be interested and able to become a slitter operator

8 am – 4 pm Monday – Friday

 

Manufacturing Accountant

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Manufacturing Accountant Job Description:

  • Ensure Data Accuracy.
  • Analyze Financial Information.
  • Support team administration.
  • Support Monthly and Annual Close Processes.
  • Create new accounts.
  • Prepare Journal Entries.
  • Conducting regular ledger closings.
  • Support Accounts Payable and/or Accounts Receivable activities and procedures
  • Ensuring properly accounted transactions.
  • Analysis and reporting of variances and fluctuations.
  • Operation as an interface between various departments.
  • Ensuring the compliance with organizational and regulatory policies by developing and maintaining respective processes and procedures.

Manufacturing Accountant Job Requirements:

  • 4 year Degree in business, economics or related field
  • 2 to 5 years experience in finance related roles
  • Excellent interpersonal andcommunication skills, analytical and problem solving skills.
  • Meticulous attention to details with a proactive nature
  • Highly organized and Microsoft Application Suite proficient
  • Experience in manufacturing environment
  • Knowledge and familiarity with ERP systems

Machine Operator

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Machine Operator Job Description:

  • Study drawings and specifications to determine setup and tooling requirements for wood furniture production.
  • Select, align and secure holding fixtures, cutting tools, attachments, accessories and materials on machines as necessary to machine parts as required.
  • Calculate and set controls to regulate machining factors such as speed, feed and depth of cut according to established guidelines and procedures.
  • Start and observe machine operation to detect malfunctions or out-of-tolerance machining, and adjust machine controls as required.
  • Verify conformance of finished work-piece to specifications, using measuring and inspection tools as necessary
  • Perform routine maintenance tasks on machines as required

 

Machine Operator Requirements:

  • CNC experience preferred but not required (willing to train the right candidate)
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
  • Ability to write routine reports and correspondence, and possess strong basic math skills
  • Occasionally lift and/or move up to 50 pounds.
  • Ability to stand for long periods of time

Work schedule is Monday – Wednesday or Tuesday – Thursday  5 am – 6:30 pm., Work 39 hours, get paid for 40. Training is Monday – Thursday.

 

Customer Service

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Customer Service Responsibilities:

  • Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Enter orders, respond to all customer’s needs, assist with damage claims, returns, order tracking, package tracking, obtain credit references, answer item inquiries, etc.
  • Download orders and upload shipped order information according to customer specifications.
  • Customer Service representative will maintain records on customer contacts, orders, claims and follow up service.
  • Develop sales in a territory through contact with customers through a variety of means: monitoring accounts, developing good customer relationships though service and marketing tools and providing excellent follow up services.
  • Teamwork to serve major accounts in processing orders
  • Work with outside sales people to build more clients and better business.

Customer Service Requirements:

  • Must have prior customer service experience in a distribution, manufacturing or office environment.
  • Customer Service candidates must be proficient in Word, Excel, and Outlook

FULL OR PART TIME AVAILABLE

Part-time is Monday -Friday 9 am – 2 pm

Monday – Thursday: 8:00am – 4:00pm and until 2:00 pm on Fridays = 38 hours

 

Shipping Associate

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Responsible for all aspects of picking, staging and final preparation/inspection of out-going shipments to customers; receipt, unloading and proper storage of incoming inventory.

Shipping Associate Job Description:

  • Locate, pick, and assemble products on pallets for shipment using forklift, hand truck, as well as manually lifting and placing of individual parts
  • On/Off forklift as required for shifting loads and operating shrink wrap machine
  • Ensure correct storage placement of inventory
  • Pick, stage and load outbound containers with finished product to customers
  • Unload inbound containers, determine the proper place to store product, and accurately maintain inventory locations

Shipping Associate Job Requirements:

  • Knowledge of Microsoft Excel and other computer programs
  • Basic math, especially addition and subtraction
  • Ability to read English
  • Reach, bend, twist and lift up to 50 pounds several times per hour
  • Climb on and off fork truck as needed for shipping/receiving load preparation

About the Company:

Selected as a Top Workplace by the Milwaukee Journal Sentinel, this client is a financially stable, global company that values sustainability.  When surveyed, employees responded that what they liked most about working here is their co-workers! Besides a great culture, other benefits include immediate vesting in the 401K plan, gym memberships discounts, promotion from within, and when the position allows, a flexible work environment.

 

 

 

Production – Secondary Operations

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Production – Secondary Operations Job Description:

  1. Operates a large variety of Secondary machines to produce or machine additional operations to complete component parts to the job print.
  2. Keeps machine loaded, in proper operating condition, oils machines, separates parts from chips.
  3. Checks parts to insure tolerances are to print specifications.
  4. Makes adjustments to machine.

Production – Secondary Operations Job Requirements:

  1. Must have working knowledge of decimals and fractions, as well as normal reading skills.
  2. Must be able to work in a fast-paced production environment to meet production goals while working individually as well as within a team.
  3. Ability to load machines with bar stock and move and carry work in process up to 40 pounds

 

Machine Operator – Electronics

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Machine Operator – PCBA Job Description:

  • Responsible for the successful operation of the PCBA Printed Circuit Board Assembly Machine
  • Review machine/process documentation to set up machines
  • Load/breakdown feeders
  • Hand place components

Machine Operator – PCBA Job Requirements:

  • High school diploma or equivalent
  • Basic reading, writing, and math skills
  • Mechanically inclined and ability to learn to run a machine
  • Able to stand for up to 8 to 10 hours per shift

Purchasing Manager

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Purchasing Manager Job Description:

  • Purchase outside services, raw materials, tools and supplies including machine lubrication and track/reduce spend
  • Request quotes for purchase items and process
  • Help Maintain inventory accuracy, raw materials and components through cycle counts and reconciliation, compile reports, communicate with management
  • Document control
  • Support cost accounting
  • Study and collect data to determine cost of business activity
  • Perform various analysis reporting to assist in controlling expenditures, verifying profitability of products and services, and establishing costs
  • Consult with vendors to help formulate estimates and submit quotes for review

Purchasing Manager Job Requirements:

  • 3-5 years of purchasing experience in a manufacturing environment preferred
  • Excel skills of intermediate to advanced
  • Must be able to read a bill of material
  • Ability to work in a very fast paced environment, troubleshoot and problem solve
  • Strong customer service, communication, problem solving and interpersonal skills
  • Read, write, hear and interpret documents and instructions in written, oral, blueprint, diagram and schedule form (English)
  • Ability to lift and carry up to 50 pounds safely