Basic Function:
The Quality Technician is responsible for the implementing and monitoring our quality management system.

Essential Duties
• Perform audits (product & process), assuring that production parts meet engineering specifications
• Analyze and leads/works on teams to solve quality problems,
• Analyze quality costs and other quality data,
• Prepare inspection plans and instructions,
• Prepares work instructions,
• Train production employees re: quality concepts and processes, product quality expectations and inspection
• Calibrate gauges.
• Write up:
o Corrective Action reports
o RMA’s (Return Materials Authorization)
o Reject Reports.
• Fill out quality surveys (for our customers).
• Maintain customer files and vendor files, concerning quality issues.
• Meet with customers to discuss quality issues and quality improvements.
• Meet with vendors to discuss our quality concerns.
• Work with department coordinators to continuously improve quality.

Experience, Skills and Educational Requirements

Education
Minimum of an Associate’s Degree, a Bachelor’s degree in a technical field is preferred.

Experience
Minimum of 2 years of experience working in a detailed, quality-driven environment, or in a manufacturing environment.

Skills and Abilities
• Must possess excellent communication and presentation skills for delivering information and messages in a variety of situations across all levels of the organization. Must be adept at conflict resolution and be able to describe critical process interdependencies, risks and impacts.
• Must have an eye for detail and a bias toward quality in all aspects of work and product.
• Must be able to define quality concepts and quality processes, including Six Sigma basics, cost of quality, etc.;
• Must be able to apply quality tools;
• Must be able to interpret information and data;
• Must be able to apply team concepts both as a member and leader.
• Must be able to define statistical techniques, including basic elements of design of experiments (DOE) and reliability;
• Must be able to determine what data to collect for a specific technique, how to apply it to various statistical methods, and how to analyze results.
• Must know which measurement and test equipment (M&TE) tools are appropriate for various tasks and how to assess tool accuracy and precision;
• Must understand the concept of standards traceability for M&TE.
• Must understand and be able to apply basic inspection and testing techniques, including various types of sampling plans; must be able to read and interpret blueprints (drawings), including geometric dimensioning and tolerancing (GD&T).
• Must understand and be able to apply various quality audit types and their components, tools, and techniques.
• Must understand and be able to apply the elements of corrective and preventive actions, including root cause analysis, failure mode and effects analysis (FMEA), and the control of nonconforming material.

JOB PURPOSE:
The Production Support Technician is responsible for production equipment support and facility integrity to minimize disruptions that might interfere with fulfilling customer needs. Make cost-effective decisions and provide reports of results achieved.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Machine Maintenance
• Maintain Preventive Maintenance schedules and task lists for all production equipment
• Ensure Preventive Maintenance is performed on time and completely on production equipment and tools
• Maintain maintenance and repair history records on all production equipment
• Maintain a proper inventory list and on-hand quantity of consumable replacement parts

Machine and Tool Repairs
• Be the first responder to machine malfunctions and breakdowns
• Able to troubleshoot and isolate problems in electrical power circuitry (AC and DC), and in basic hydraulic and pneumatic systems.
• Able to assess whether in-house repair or replacement of malfunctioning parts can be performed safely and effectively, then perform the work required to restore system operation. Otherwise, identify the scope of outside resources needed to perform the work.
• Work directly with outside resources to schedule, coordinate, complete, and confirm major repairs.
• Able to make work-holding devices to enhance quality and productivity

Facility Support
• Investigate and correct issues with facility systems.
• Maintain a current Who-to-call list of contractors and resources
• Participate in continuous improvement activities
• Assemble, install, disassemble, relocate workstation equipment and furnishings as needed
• Maintain light bulbs, HVAC filters, door and window function, and general orderliness
• Ensure that regulatory requirements are performed and met for water and air discharge quality

MINIMUM QUALIFICATIONS AND SKILLS AND EDUCATION REQUIRED
• Experience with basic machine shop equipment (lathe and milling machine, specifically)
• Able to perform repair welding (MIG required, TIG is a plus)
• Requires mathematical ability to add, subtract, multiply, and divide in fractional and decimal form, and calculate percentages and average.
• Capable of passing forklift certification test
• High School diploma
• Committed to safety in all tasks
• Able to fluently read, write, speak and understand English language.
• Ability to follow directions and to be a team player.
• High energy, driven and enthusiastic.
• Intermediate Computer Skills: Microsoft Word and Excel, database and MRP systems experience.

PHYSICAL REQUIREMENTS
• This position requires the ability to sit, walk, stand, climb, stoop, bend on a regular basis.
• Ability to lift up to 50 pounds occasionally.
• Ability to push 200 pounds on a wheeled cart for 40 feet occasionally.
• Ability to pull 60 pounds on a wheeled cart for 50 feet occasionally.
• Good hand/finger dexterity required.
• Ability to sit for prolonged periods of time.
• Ability to bend and kneel as required to operate computer equipment and filing and retrieving paperwork.
• Hand-Eye coordination needed.
• Vision: Requires the ability to work up close on computers and reviewing spreadsheets, but also requires the ability to see at a distance to observe employees working in their positions and performing specific tasks.