CompleteStaff

Marketing Specialist

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The Marketing Specialist develops and implements traditional and digital marketing campaigns and activities to help us achieve our sales goals and continue to grow our business.

Marketing Specialist Job Description

  • Works collaboratively with the Sales and Operations teams to develop and implement marketing initiatives.
  • Design and create marketing literature for  dealers and customers, including: product manuals, catalogs, flyers, brochures, new product materials, promotions, mailings, dealer promotional communications and inventory updates.
  • Help manage and run  digital marketing programs including: affiliate marketing, email marketing, website content development and social media accounts.
  • Plan and organize Tradeshow campaigns and activities for national, regional and local dealer events. This work includes message development, securing booth space, coordinating delivery and return of materials and products, and post show assessment.
  • Review web page design, content, and functionality for clarity, consistency, and ease of use. Accountable for all testing, debugging and performance of all web properties.
  • Govern and manage content from/to our data management system, including maintenance, quality standards, naming and file-type consistency.
  • Work with outside marketing resources as appropriate to develop marketing content.
  • Assist in developing marketing campaign budgets and tracking and reporting expenses.
  • Measure, analyze and report performance of marketing campaigns.
  • Manage day-to-day administrative tasks for ensuring that our marketing operations run smoothly.
  • Ability to travel for weekend trade shows 1-3 times per year.

Marketing Specialist Job Requirements

  • Bachelor’s Degree in communications, marketing or related field preferred.
  • Minimum of three years marketing experience, including both traditional and digital marketing
  • Experience with marketing communications including content creation, storytelling and developing and editing product content
  • Experience determining photography and specifications needed.
  • Video experience a plus
  • Demonstrated knowledge of marketing tools, techniques and best practices – traditional and digital
  • Comfort working in customer proprietary systems to manage content and update pricing; Experience with  WordPress (or other content management systems), eMail journey building automation software, Good AdWords and Google Analytics
  • Ability to analyze a variety of data and report findings on trends and patterns
  • General knowledge of design formats and standards (digital & print)
  • Excellent communication skills; written and verbal
  • Strong organizational skills and attention to detail
  • Handle multiple and simultaneous marketing projects from start to finish.

Customer Service Manager

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The Customer Service Manager will lead & manage internal sales & marketing operations & oversee activities of the Customer Service Department.  This Customer Service professional will increase sales & reduce customer turnover.

Customer Service Manager Job Description:

  1. Designs & execute creative sales strategies focused on revenue generation & customer satisfaction
  2. Designs & executes company Objectives & departmental Goals & strives to meet & exceed Goals
  3. Conducts periodic assessments of Customer Service Department strategies & Goals utilizing metrics to identify opportunities for improvement & growth
  4. Represents client at tradeshows, sales workshops & outside events
  5. Researches/identifies qualified sales leads; maintains knowledge of industry trends
  6. Responsible for development & maintenance of customer relationships
  7. Provides exceptional service to external & internal customers
  8. Provides customers’ trends & analytics to VP of Business Development
  9. Collaborate with VP of Business Development in creating sales strategies using best practices
  10. Capable of re-designing processes & procedures in the Customer Service Department
  11. Provide staff support for order entry & maintenance, invoicing & customer payments
  12. Works closely with Finance, Shipping & Purchasing Departments to ensure successful customer/product outcomes

Customer Service Manager Job Requirements:  

  1. This position requires a person with more than five (5) years experience in Customer Service with a degree in Sales & Marketing.
  2. The position requires a person who is a self-starter, who needs little or no oversight & possesses the ability to think outside the box.
  3. The applicant must be highly organized & capable of managing their time at a consistently high level.
  4. Communicate effectively using superb oral & written skills
  5. Effectively delegates tasks & responsibilities and supervision of staff

 

Customer Service

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Customer Service Job Description:

  • As part of a four-person CSR team, will help answer incoming calls
  • estimate jobs, order entry and follow-up
  • communication with customers, sales reps, other departments, vendors
  • process client credits
  • filing and other administrative tasks

Customer Service Job requirements:

  • Candidate must have prior manufacturing customer service experience.
  • must be proficient with Microsoft Word and Excel
  • ability to multitask,  prioritize and be organized
  • above average written and verbal communication skills

 

Assembly

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Assembly Job Description:

  • Follow computer work instructions and interpret process sheets
  • Identify  part numbers.
  • Complete Line change over.
  •  Ability to access prints through Product View, utilize print detail to verify component conformance, i.e. sheet one requirements.
  • Ability to search for components using Baan or Dixi and understand the significance of warehouse codes.
  •  Accurately fill out shortage tickets, housing allocation sheets, production cards and rework log.
  • Assembly Job Requirements:
  • Ability to stand for entire 8 hour shift.
  • Ability to lift up to 50 pounds occasionally.
  • Ability to use basic hand tools and torque equipment
  • Fine manipulation and dexterity.
  • Ability to understand basic hydraulics and general blueprint reading.
  • High School diploma or GED

 

Finish Operator

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Finish Operator Position Description:

The Finish Operator will be responsible for setting up and operating finishing equipment, including straightener, saw and furnace while achieving targeted results in safety, output and quality.

  • Use measuring equipment, including micrometers and tape measures
  • Perform pickle and passivate operations
  • Ensure proper Alkaline cleaning of product, including blowing of plugs
  • Set up and operate pointers
  • Set up tooling for upcoming production size changes
  • Use measuring equipment, including micrometers and tape measures
  • Troubleshoot equipment issues
  • Assist with quality-related issues

Finish Operator Requirements:

• Must have a High School Diploma or GED
• Tube mill manufacturing experience preferred
• Ability to demonstrate general mechanical skills
• Must be able to follow written/verbal instructions
• Possess basic math and computer skills
• Ability to read measuring devices/equipment
• Visual acuity to read and record numerical data
• Ability to stand/walk/use hands and reach with both hands
• Ability to lift, climb, bend, stoop, push and pull
• Must be able to lift up to 50lbs

 

Swiss CNC Set-Up/Programmer

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The Swiss Lathe Machinist will set up, operate, perform off sets, touch off tools and possibly edit CNC programs.

CNC Set-up/Programmer Requirements:

  • Direct experience programming on Swiss CNC  screw machines.
  • Experienced in Fanuc Controls. Excellent working knowledge of blueprint reading and GD&T a must.
  • Ability to perform and understand maintenance schedules on all machines.
  • Ability to coordinate with required vendors to ensure proper supplies and tools are in stock and ready for upcoming jobs.
  • They should be able to work from written or verbal instructions, detailed engineering drawings and 3D models. Knowledge of setting collets, guide bushings, tool holders and cutting tools is needed.
  • Knowledge of setting up and operating Swiss CNC lathes such as Tsugami Star, Citizen Swiss screw machines.

 

Thermoforming Set-up Tech

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Thermoforming Set-up Tech Job Description:

  • Remove tooling from machines and install tooling in machines.
  • Make mechanical and computer-controlled adjustments to machines to get jobs ready to run in production.
  • Make adjustments and minor repairs as needed to tooling to get jobs ready to run in production.
  • Operate, adjust, and repair machinery as needed to meet quality requirements and production goals.
  • Assist Machine Operators and Packers as needed to solve product quality and process problems.
  • Provide setup related documentation to the Shift Supervisor as needed for inventory and job reporting.
  • Visual and functional inspection of a part while machines are running and a comparison to the drawing, specifications, and signed sample and quality requirements for each production run

Thermoforming Set-up Tech Job Description:

  • Previous experience in a production or manufacturing environment to include machine operation, setup, or repair.
  • Ability to learn the mechanical functions of equipment and machinery, and tooling handling, installation, and removal procedures.
  • Ability to learn tooling components and how tooling is involved in the thermoforming process.
  • Ability to learn the thermoforming process, various product quality requirements, and demonstrate the ability to recognize quality problems and take corrective action

**Hours are 5 am – 3 pm Monday – Thursday**

 

Project Manager/Customer Service

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The project manager position performs as part of the customer service team, covering specific states and effectively handling assigned territory’s accounts and projects. This requires the complete understanding of product, sales structure, as well as comprehensive knowledge of quote preparation and order processing. The project managers function as a team, performing quote checking for one another, taking turns answering incoming department calls and working with other departments throughout the company to fulfill the common goal of achieving complete customer satisfaction.

Project Manager/Customer Service Job Description:

  • Answer and handle incoming department’s phone calls.
  • Constantly monitor emails and respond to all requests in a timely manner, providing quotes and processing orders as immediately as possible, striving for within 48 hours of receipt.
  • Prepare complex, comprehensive, detailed quotes via SAP; prepare GIZA system drawings when applicable; thoroughly research product and fabric specifications; acquire project name, scope of project, budgetary expectations and timing; gather all pertinent details, ask questions, provide options.
  • Provide quotes via professional emails in standardized department’s format that includes SAP-prepared quote that has been proofed and signed off by another teammate, any applicable drawings, cut sheets of all specified product, any combo fabric placement forms that would be required at the time of ordering, lifetime warranty and sustainability overview documents, any associated contract summaries and/or applicable contract information sheets.
  • Follow up on inactive open quotes via email on a monthly basis, making sure appropriate outside sales reps are kept apprise on any and all activity.
  • Order processing includes working up fabric information, determining best method of transport, calculating freight and directly corresponding with customer to ensure that items are produced properly in a timely manner being aware and vigilant of customers’ need-by dates.
  • Create system drawings via GIZA as needed for Assembly.

Project Manager/Customer Service Job Requirements:

  • Candidates must have prior customer service experience, preferably in a production environment.
  • Microsoft Office programs proficiency
  • Preference given to candidates with project management experience.

 

Grinder/Operator

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Grinder/Operator Job Description

  • Candidate will be responsible for operating machine that grinds plastic film scrap.
  • Will use forklift to bring material to grinder.

Grinder/Operator Job Requirements

  • Must be able to lift up to 50 pounds
  • Accurately record required information on manufacturing documentation
  • Perform basic machine adjustments,
  • Ability to read micrometer and thickness gauges
  • Prior manufacturing experience preferred

Parts Inspectors

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Inspection/Quality Job Description:

  • Inspects processed parts from internal departments and outside processors for compliance to print specifications.
  • Selects proper job folder with current print inspection reports, measuring guidelines and list of measuring equipment.
  • Pulls appropriate sample size as indicated by the sampling plan for each specific job and characteristic to be inspected.
  • Measures parts per inspection plans and documents results as required.
  • Approves or rejects parts.

Inspection/Quality Job Requirements:

  • High school diploma or equivalent.
  • Working knowledge of decimals and fractions and normal reading skills.
  • Must be able to work in a fast-paced production environment.
  • Knowledge of and experience with quality lab equipment, measuring devises and gauges.   The most common include, but are not limited to, micrometers, calipers, indicators, optical comparators, plug gauges, thread gauges, ring gauges, and depth gauges,  These gauges are both analog and digital, in inches and metric.
  • Infrequent lifting and carrying up to 40 pounds