CompleteStaff

Customer Service

by

Customer Service Job Description:

  • Professionally handle high volume (inbound/outbound) phone calls, chats, and emails
  • Accurately enter large volume of retail orders
  • Ability to work in a fast working environment and be able to multitask with prioritization
  • Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable regarding products and services
  • Assist customers over the phone/chat/email with issues/concerns
  • Complete and assist with sales credits, warranty issues, and order entering

Customer Service Requirements:

  • 3-5 years of customer service/call center experience
  • Strong decision making and analytical abilities
  • High level of proficiency with Microsoft Office Suite

 

e-Commerce Customer Service Representative

by

e-Commerce Customer Service Representative Job Description:

  • Monitor and correct EDI order processing as necessary and escalate when needed
  • Monitor dealer digital listings for adherence with established guidelines and take corrective action when needed
  • Be Subject Matter Expert (SME) related to online partner item setup and maintenance including merging SKUs/ASINS, parent/child relationships, product images, product benefits, and pricing
  • Direct communications with B2B customers via phone and email on daily basis:
    • Facilitate the flow of accurate information with the customers and prospects
    • Order processing, updates, cancellations
    • Investigate and determine chargebacks or credit accuracy
    • Providing quality service and follow-up in all interactions
    • Outbound calls to dealers and vendors
  • Build long-term relationships with customers and vendors by understanding:
    • Issues, needs and concerns
    • Seek answers to questions within the materials and tools available
  • Coordinate with Customer Service to respond to all customer inquiries and update responses with vendor portals
  • Assist with monthly assessment of dealer sales, adherence to Arrow sales policies
  • Work with marketing to ensure digital assets are available to drive sales
  • Customer Service support and back-up as needed

e-Commerce Customer Service Representative Job Requirements:

  • High School Diploma, or GED, & 5 years’ experience with customer support, business analysis, order management, sales/sales support, OR an Associates’ degree & 3 years’ experience OR Bachelors’ Degree and 1 year experience.
  • Prefer experience with online marketplace and EDI systems and customers
  • Demonstrated knowledge of computer technology (Amazon Seller Central, Wayfair Extranet, HSN ECO, Microsoft Dynamics GP, EDI, MS SharePoint, and strong familiarity with Microsoft 365)
  • Experience with coordinating, merchandising, and assisting with video content creation
  • Ability to handle multiple and simultaneous projects from start to finish with little supervision

This is a family friendly environment where teamwork and collaboration is valued, and casual dress is an option. Enjoy a benefit package that includes medical, dental, vision, and life insurance; short and long term disability; health and dependent care flexible spending accounts; paid holidays, vacation, sick, personal time AND charity volunteer time; 401K and monthly and annual bonuses.

 

Junior Project Manager

by

Junior Project Manager Job Description:

  • Conduct estimating, job writing, job planning and overall execution of basic jobs and projects
  • Direct customer contact when necessary or based on client relationship
  • Collaborate with Client Relations Executives and Senior Account Executives regarding client activity requests with industrial design, installation, creative and prototype departments
  • Support and facilitate any cross-department communication efforts and coordinate follow-up activities with resource departments
  • Inspection of Jobs/Quality Control
  • Ensure execution of job load and oversee job progress
  • Involved in final pack-outs to ensure strong job execution
  • Inventory management – evaluate reports & initiate new part number institution

Junior Project Manager Job Requirements:

  • Proficient with Microsoft Office Suite.  Possess ability to navigate LAN resources (directories, files, printers, etc.) Possess ability to accurately perform daily data entry operations.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to solve conceptual math problems efficiently.
  • The employee must regularly lift/or move up to 10 pounds and occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
  • Ability to organize and schedule workflow based on volume demands.  Requires strong time management and prioritizing skills.
  • High School diploma or GED Required

About the Company:

You have probably seen some of their graphics and décor products in a store or restaurant.  Their customers include brands, big-box and specialty retailers, quick-serve restaurants and convenience stores.  They care about the environment; the Sustainability Team works with their vendors and other companies to determine ways to streamline manufacturing processes to reduce waste, limit the use of non-recyclable materials, lower energy consumption, reduce pollution and improve the use of recyclable/reusable materials within the organization.

Work in a bright, clean, temperature-controlled environment for a company that provides medical, dental and vision insurance; short and long term disability, life insurance and 401K; paid vacation, PTO and holidays.

 

Administrative Assistant

by

Administrative Assistant Job Description:

This is a highly visible role that impacts employees, customers, vendors and colleagues in person and by phone

  • Responsible for the attendance and time off process for the organization, which includes receiving and processing requests and call-ins, maintaining the metric/s that track attendance, and issuing employee disciplines to the appropriate supervisor.
  • Supporting the Human Resources department through interview scheduling and processing applicants who are on-site for interviews and hiring
  • Managing the physical space of the office; including equipment ordering and maintenance, supply/janitorial and related purchasing and distribution, and ensuring our physical space is clean and orderly.

Administrative Assistant Job Requirements:

  • Demonstration of excellent written and verbal communication skills in English
  • Bilingual – Preferred but not required.
  • Comfortable in a manufacturing environment
  • Ability to work 8 AM to 4:30 PM, Monday through Friday
  • High School Diploma required, and some college experience preferred
  • Clerical related experience preferred; Prior payroll experience is a plus.
  • Proficiency in the Microsoft suite of products, including Word, Excel, and Outlook
  • Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
  • Demonstrated ability to follow work instructions or processes
  • Great Benefits package includes health, dental, vision, life, AD&D, critical care & disability insurance. 401k with company match, Profit Sharing, tuition reimbursement, paid vacation & holidays, sick days, air conditioned plant, and casual dress everyday!

Assembly Supervisor

by

Assembly Supervisor Job Description:

  • Develop staffing schedules based on customer needs and equipment and personnel availability; this includes being able to adjust in a dynamic environment to accommodate order fill, absences or equipment breakdowns
  • Work with a team to achieve production and quality targets
  • Coach team members to meet objectives and ensure compliance with work rules and safety policies.
  • Support new team members with training and evaluation.
  • Perform line audits to proactively identify and address safety, 5S and standard work compliance

Assembly Supervisor Job Requirements:

  • High School Diploma or equivalent.
  • Prior leadership & manufacturing experience is a plus.
  • Willingness and ability to work on an extended work week or weekends.
  • Must possess or be able to obtain certification to operate a fork lift.
  • Proficient computer skills with Microsoft Office and familiarity with associated production paperwork.
  • Ability work in a manufacturing environment for long periods of time, including walking, bending, sitting, standing and lifting 50 pounds (with assistance).

Great Benefits package includes health, dental, vision, life, AD&D, critical care & disability insurance. 401k with company match, Profit Sharing, tuition reimbursement, paid vacation & holidays, sick days, air conditioned plant, and casual dress everyday!

 

Wood Furniture Manufacturing – Upholstery

by

Attaching a fabric cover to a furniture frame. The frame will be either a back, seat or arm which has already been covered with foam.

General Work Steps:

  • Upholsterer lifts frame from skid to work table.
  • Wraps thin layer of plastic around frame and uses vacuum to tighten the foamed frame.
  • Pulls a fabric cover over the frame that has been cut and sewn to fit the specific frame. Cover has been sewn closed on three sides, leaving an opening.
  • Staples the opening closed
  • Upholsterer lifts covered frame to a skid.

Candidates must be able to sand for 10 hours and lift, push, pull, bend during the shift.

Hours are 6 am – 4:30 pm Monday – Thursday

Carpenters/Labor

by

Carpenter Job Description:

Candidate will work indoors assembling prefabricated wood wall components.

Carpenter Job Requirements:

  • Must have sufficient mechanical skills to use nail guns, saws, and other hand tools as required (safely and productively)
  • Must be able to stand for prolonged period of time as well as capable to performing physical work during the entire workday
  • Must be detail oriented and have the ability to stay focused
  • Must be capable of lifting over fifty pounds
  • Must be available to work 8-10 hour days, and Saturdays during busy seasons
  • Must be able to speak, read, and write in English

 

Quality Assurance Supervisor

by

Quality Assurance Supervisor Job Description:

Develop procedures and supervise quality assurance activities and up to 7  personnel on three shifts to ensure department procedures are conducted in an effective and timely manner.

  • Establish, monitor, and maintain product / packaging specification sheets, labels, and samples. Develop and implement inspection techniques and schedules to maintain specifications.
  • Develop, implement, and maintain computer and other quality assurance record systems and procedures. Coordinate documentation and additions, corrections, or deletions to computer records of the product line.
  • Coordinate activities with Sales, Production, and Tooling to identify and resolve quality problems.
  • Make decisions on product placed on hold and/or rejected and administer system to ensure records and finished product inventory are accurate.
  • Conduct special tests and prepare samples for customer and/or product development activities to check if customer specifications can be met.
  • Investigate and process finished product returns to ensure inventory and customer billing records are accurate, and customer complaints are resolved.
  • Plan and coordinate training of new employees in the Quality Assurance department.
  • Responsible for abiding by employment laws and regulations, equal employment efforts and results in their area of authority.
  • Ensure compliance with all safety rules and programs established for the Company and Quality Assurance area.

Quality Assurance Supervisor Job Requirements:

  • Three years of experience as a Quality Assurance Inspector.
  • One year supervisory experience or equivalent.
  • Excellent basic math skills and ability to use test equipment.
  • Excellent computer, organization, verbal and written communication skills.
  • Ability to communicate with all levels of individuals both inside and outside the Company.
  • Demonstration of reliability, dependability, above average performance, working independently, and positive work attitude.

 

Rubber Compounding

by

Rubber Compounding Job Description:

  • Set up and operate mixers, weigh scales, the mill, and batch off equipment.
  • Record and submit accurate data on quality, work records, etc.
  • Perform department safety checklists as assigned.

Rubber Compounding Job Requirements:

  • Ability to comprehend and follow verbal and written instructions.
  • Ability to comprehend and use measuring devices.
  • Ability to use computers and computerized equipment.
  • Ability to think critically and independently.
  • Must possess or be able to obtain certification to operate a fork lift.
  • Minimum height of 5’8”
  • Ability to lift 60-80 pounds frequently.
  • Ability to stand for long periods of time in a manufacturing environment.
  • Normal factory environment with exposure to dust, noise, and temperature variations.

 

Machine Operator – Direct Hire

by

Machine Operator Job Description:

As a Conventional Press Operator you will be responsible for the setup and operation of heavy duty rubber molding machines and other equipment.

  • Set up and run machines while making quality products and meeting quantity targets.
  • Load and unload molds and manually handle material from from presses.
  • Perform minor servicing of the press: demolding parts, spraying mold, and removal of stuck parts.
  • Record and submit accurate data on quality, work records, etc.

Machine Operator Job Requirements:

  • Ability to comprehend and use measuring devices.
  • Ability to perform the job and meet production and quality targets on a consistently.
  • Ability to think critically and independently.
  • Ability to lift 60 pounds.
  • Ability to stand for long periods of time in a manufacturing environment.
  • Normal factory environment with exposure to dust, noise, and temperature variations.