Customer Service Representative Job Description:
- Take and process customer orders either directly from customers or sales representatives.
- Handle customer order changes, complaints and follow-up.
- Maintain customer files.
- Process new items and purchase orders.
- Process billing and coordinate accounting credits.
- Track warehouse items to insure availability and that client minimum/maximum levels are followed.
- Analyze monthly usages and restocking per customer.
Customer Service Representative Job Requirements:
- High school diploma/GED.
- Prior customer service experience in a MANUFACTURING environment.
- Knowledge of Microsoft Office and above average data entry skills.
- Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
- Excellent verbal and written communication skills.