CompleteStaff

Technical Support Analyst

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Technical Support Analyst Job Description:

  • Migrate customers from legacy platform to Cloud & Provide tier 1 and 2 support services to customers and channel partners.
  • Lead platform migration activities on assigned customer accounts in complex healthcare and education network environments.
    1. Migrate customers from legacy on-premise AMP servers, legacy wifi based hardware sensors and legacy synchronized time products to the Client Onevue cloud based ecosystem
    2. Perform customer network assessments to determine fit/requirements necessary to support Bluetooth Mesh and OneVue communication within customer facilities
    3. Work with the database migration team to migrate customers from on-premise AMP to cloud based Onevue accounts
  • Work with the project management team to gather and coordinate customer requirements including: network assessments, site surveys, and pre-configuration data
  • Provide technical support and troubleshooting services to customers (Tier 1) channel partners (Tier 2) and Client field installers on the Client portfolio of products.
  • Track/Document service related issues in the service ticketing system. Escalate issues to tier 3 support for review as necessary and manage the customer interaction throughout the process.

Technical Support Analyst Job Requirements:

  • Solid understanding of Wired and Wireless network architecture in large, complex environments including TCP/IP routing & switching
  • Solid understanding of network security architecture and its impact on connected devices.
  • Solid experience with Windows and Linux server configuration, virtualization and deployment
  • 2+ years of experience with Amazon AWS or Microsoft Azure cloud technologies
  • Exceptional project management and customer services skills

25% travel is possible to customer locations throughout the United States as needed.

Administrative Assistant/CSR support

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Administrative Assistant/CSR Support Job Description:

  • Provide administrative support to Company Executives including correspondence, schedules, and events.
  • Responsible for production and sales data entry and reports.
  • Customer Contact including inbound prospect calls, emails, customer service and damage calls and requests for assistance with product assembly.
  • Carries out mailings, custom orders (inserts), and a wide array of support services.
  • Administrative Assistant/CSR Support Requirements:
  • 5 years of administrative support/customer service experience.
  • Above average verbal and written communication skills and Microsoft Office.

Weld Cell Operator

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Weld Cell Operator Job Description:

  •  Retrieve wire from the Staging Area during change overs.
  • Check job sheet for correct wire.
  • Load line wires in to the appropriate fixtures/guides.
  • Unload finished product (up to 50 lbs.) from welders; stack, band and transport as necessary.
  • Perform all necessary quality checks.

Weld Cell Operator Job Requirements:

  • Ability to train on 1st shift.
  • Ability to operate a forklift and use basic shop hand tools.
  • Must be able to add, subtract, multiply, divide and read a tape measure with a high level of accuracy.
  • Ability to read a blueprint and micrometer.
  • Must be able to follow verbal and written instructions and able to read, write and speak English,
  • The employee must be able to lift up to 50lbs.
  • The employee must also be able to: reach, stoop, bend, climb stairs/ladders, pull, carry, walk and stand for extended periods of time.Apply to jobs@completestaff.net