Under the direction of the Aftermarket Manager, the Technical Support/Parts Sales Associate provides customer and field service support to assist in troubleshooting through phone, email and text support, as well as specifying and selling repair parts.
Technical Support/Parts Sales Associate Job Responsibilities:
- Resolves all technical support contacts from customers and from field service.
- Maintains the technical service support log with all support contacts from customers and field service.
- Prepares parts quotations based on established prices, or by contacting vendors to obtain costs and to determine mark-ups as required.
- Conducts research and shares information with service, manufacturing and purchasing to identify old or unknown parts to provide a viable solution to customers’ needs.
- Interfaces with engineering, production, and materials in order to quote fabrication jobs.
- Follows up with potential customers and secures orders.
- Receives and reviews purchase orders.
- Prepares sales contracts for orders obtained.
Estimates and communicates delivery dates to customers for parts orders. - Enters new customer data and other sales data for current customers into the computer database.
- Tracks and processes back orders, notifying proper personnel as to availability.
- Fields complaints concerning billing or service rendered to designated departments for investigation.
- Recommends services and/or preventive maintenance to customers on an ongoing basis.
Technical Support/Parts Sales Associate Job Requirements:
- To perform this job successfully, an individual should have the knowledge or ability to learn the following: Salesforce (or other CRM programs), Microsoft Office (Word, Excel, Access, PowerPoint, OneNote, Outlook), Google Workspace (Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides), Epicor (or other ERP system).
- Basic understanding of mechanical, electrical, and other subassemblies, as well as ability to read and identify components on mechanical and utility drawings/prints.
- Effectively comprehend and respond to external and internal customer needs and requests in a timely manner.
- Excellent communication skills and ability to use telephone, fax machine, copy machine, scanner, and computer.
- Lean Manufacturing or Lean Office experience is a plus.
CS-ELK
Resumes can be sent to jobs@completestaff.net